TutorPal Account and Data Deletion

Request deletion

• Use any account or data deletion control currently presented inside the app. Labels and placement can change between versions, so this page does not prescribe an exact navigation path.
• If you cannot use the app, email [email protected] with “TutorPal deletion request” in the subject. If an account exists, write from its associated email address where practical.
• Do not send passwords, authentication codes, identity documents, customer records or other unnecessary sensitive content. Blue Sparrow may ask for proportionate verification before acting on connected records.
• Removing connected records does not retrieve exports, delivered messages, recipient copies or files already shared outside the app. Device-only copies may need to be removed separately.
• Account deletion does not cancel a Google Play subscription. Manage cancellation separately through Google Play.

Retention and deletion boundaries

Local records remain until the tutor deletes them, signs out through a flow that clears the local workspace, clears app storage or uninstalls the app. Operating-system backups may affect what uninstalling removes and whether device data can later return.

Synced account and tutoring records are kept while needed to provide the connected workspace. Public-link records are governed by their expiry and revocation state, but expired records may remain in storage until an applicable cleanup or account-data process removes them. Invoice, email, push, support, subscription, security and diagnostic records are kept only for delivery, reconciliation, abuse prevention, reliability and applicable operational obligations, then removed or de-identified under the relevant process. Exact production schedules for public-link and backup cleanup are still being verified.

The in-app deletion flow first asks for recent Google authentication, requests deletion of supported TutorPal backend data, removes the current FCM token on a best-effort basis, deletes the Firebase Authentication user, clears the local workspace and signs out. The backend intentionally keeps a minimal account-deletion marker to prevent unintended recreation. As disclosed above, family-snapshot link records are not yet included in that automated purge. Provider records controlled by Google Play, RevenueCat, email or communications providers follow their own retention and account controls. Deleting a TutorPal account does not cancel a Google Play subscription.

Contact

For deletion or privacy help, email [email protected]. For general product help, email [email protected]. Website: https://bluesparrow.dev.