PawPack Account and Data Deletion
How to request deletion and understand what may remain for PawPack.
This page gives cautious, version-independent instructions and repeats the retention boundaries from the current Privacy Policy.
Request deletion
- Use any account or data deletion control currently presented inside the app. Labels and placement can change between versions, so this page does not prescribe an exact navigation path.
- If you cannot use the app, email [email protected] with “PawPack deletion request” in the subject. If an account exists, write from its associated email address where practical.
- Do not send passwords, authentication codes, identity documents, customer records or other unnecessary sensitive content. Blue Sparrow may ask for proportionate verification before acting on connected records.
- Removing connected records does not retrieve exports, delivered messages, recipient copies or files already shared outside the app. Device-only copies may need to be removed separately.
- Account deletion does not cancel a Google Play subscription. Manage cancellation separately through Google Play.
Retention and deletion boundaries
Local information remains until the user removes it, clears app storage, completes an in-app deletion flow or uninstalls the app, subject to platform behavior. Synchronized records generally remain while the account is active and for a limited period afterward when needed for deletion recovery, security, backup rotation, fraud prevention, support, financial records or other valid operational obligations.
Retention depends on the record and release configuration. Current service rules can keep booking-status tokens for up to 30 days, generated export downloads for about 24 hours, hosted deliverables until revoked or expired and then for cleanup periods that can reach 90 days, and synchronized route summaries for up to 365 days. Security logs can rotate on shorter operational schedules. Provider-held Crashlytics, Google Play, RevenueCat, Google Drive and email data follows provider settings and terms.
PawPack provides an in-app account deletion flow that can remove backend-controlled data, local data and the Firebase account after account confirmation. Backend deletion can retain a minimal billing deletion marker where needed to prevent entitlement replay. It also provides a backend data-export request when the service is configured. Uninstalling or signing out does not necessarily erase the local database, cancel a Google Play subscription, remove synchronized records, or delete Google Drive backup files.
Contact
For deletion or privacy help, email [email protected]. For general product help, email [email protected]. Website: https://bluesparrow.dev.